Frequently asked questions.

Not yet. Firms already using Meridian keep full access. New firms can join once the next version is ready to release. Join the waitlist and we will reach out first when it opens.

Meridian AI answers only from official IRCC and policy pages it finds, cites each one, and says so when it finds nothing.

No. It does not give advice or assess eligibility. It answers general questions and points people to your RCIC.

Widget setup is fast: a single line of embed code on your website in under 5 minutes, plus 10 to 15 minutes for colours and branding. Full CRM onboarding (your firm's own space, staff seats, and bringing your data across) is founder-assisted and typically takes 1 to 3 days for a solo or small firm, depending on import volume.

Yes. Meridian is built for PIPEDA and encrypts data in transit (TLS 1.3) and at rest (AES-256). Your data is hosted on Cloudflare in North America, and each firm's data is walled off from every other firm's. We are not SOC 2 certified yet and we say so. Client conversations are stored securely and never used to train third-party models, and your client information is never sold or shared for advertising. See the full security page →

Yes, and it's included on every plan. Change colours, logo, welcome message, and button text from the firm dashboard; the widget themes to your brand instantly across every surface. No CSS required.

No service disruption. Your plan includes a monthly Pro conversation cap (250 on Starter, 1,000 on Professional, 3,000 + fair-use on Enterprise); if you reach it, Meridian AI automatically switches to Compact mode for the rest of the month. You keep working, and answers are just a little less nuanced. Buy a top-up ($15 for +100) anytime to restore Pro mode. Auto-purchase is OFF by default, so you control every charge. See pricing →